I very much enjoy Michael J. Totten's posts from hither and yon. If you have ever been delayed in an airport, you must read his post about a near riot in the Alitalia terminal in Rome. Incompetence on top of lies, on top of indifference, followed by more lies.
If I had been there, and if they had taken my luggage, and it was sitting right there, and they refused to give it back, well, I'd have eventually thrown a chair through a window. I am normally very reasonable, but I'm liable to freak out when no one else is willing to be reasonable. I was actually beginning to pant just reading his account (panting is my first sign of impending explosion). I find it difficult to believe that there wasn't a riot.
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