Thursday, December 11, 2008
I am very angry with PayPal. I've got a problem with an eBay seller, and when she did not reply to my emails (after taking four weeks to send me the item, she sent an inferior version), I got her eBay contact info, and then discovered that her phone has been disconnected. I am left with no recourse but to file a PayPal dispute.
You have to fill out a description of the problem in a little text window on PayPal, which should include the history of attempts to resolve the problem.
Well, I don't type all that fast, and I don't compose all that quickly. I went over and over my note, changing, clarifying, and refining details, and then I hit "send"...
... and was informed that since I'd been on so long with "no activity", PayPal had logged me off. All my hard work was lost.
Are they really incapable of detecting that I was entering text all that time? No! They knew! I know they knew because the running count of "characters left" keeps decreasing as I type. They KNOW I'm typing! I'm so angry that they ARBITRARILY kicked me off without saving my text.
Piss me off.
(Yeah, next time I'll type it all up offline, and then copy it into their stupid little window. And you know what pisses me off even more? I had this same problem last year, and I wrote to them about it, and they said I was right, and they'd fix it, so it hadn't occurred to me that it would still be a problem. Liars.)
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