Tuesday, July 26, 2011

3321 Kill me now!

Tuesday, July 26, 2011

Honest men are slaves to their conscience, and there's no predicting 'em.
But you can always trust a dishonest man to stay that way.
-- Pirate "Jack Sparrow" --


I need to get my cars registered here. The local gendarme has been slowing down at the end of the driveway and peering at Fred's NY plates. One of these days he's going to ask.

In order to register them here, I need the titles. I can't find the titles. They MUST be in the old house somewhere, but I've sorted through every stack of paper, and they are nowhere. Naturally, the folder in the file cabinet marked "cars" has nothing in it.

So, "all I have to do" is apply to the NYS DMV for new copies. I have the forms. I have the $20 each. What I don't have is a way to receive them.

NYS will send the new titles only to the address of record. Period. The address of record is the old address. Even if I change the address of record (and I'd have to change it to a NY address, not a NJ address) they will send the new titles with the new address on them only to the old address.

No, you cannot pick them up in person. Impossible. Mail to address of record only.

Duh? This has to happen a lot. Why don't they have a better process?

I'm having the USPS forward mail going to the old house to the new address (there's very little by now that doesn't have the new address). The old house is no longer getting mail. HOWEVER, the USPS will not forward ANY official government mail, state or federal. It will be returned to sender, the DMV.

The two women at the information desk at the DMV office in Kingston, NY, told me that there will be a USPS sticker on the envelope telling them the new address, but they don't know if that will result in them being resent to the new address. (They, employees of the DMV, actually looked at each other ruefully and said, "After all, it's the DMV we're talking about.") So they gave me a phone number in Albany to call and ask what to do.

I have called that number - early morning, late afternoon, lunchtime, over and over - and all I'm getting is a recorded message saying that the call volume is too high and they are not taking calls, that I should go to the website. The website just says they'll mail new titles to the address of record. Sigh.

They have divided the state into area code blocks, and ask that you call different numbers for different area codes. I've tried the number for the old area code, and for out of state, and I get the same "high volume, go to website" message. Click. Crickets.

Hey folks! It's not high call volume causing the problem! It's low phone answerer volume! Put more people on the damn phones!

I don't know what to do.

The only thing I can think of is to stop the USPS forwarding, and instead have the mail held at the post office, and then pick it up on trips upriver until the titles arrive, then reinstate forwarding. BUT, it was a permanent (one year) forward, and I don't know if they'll let me do that.

Kill me now.


AHAH! I'll write them a letter asking what I should do! I'll even include a SASE.

(What are the chances that IF there's a response, it will be coherent?)


I checked the DMV website. I can change my address online for the driver's license and registrations, but not for the titles. "Your title is still valid with the old address on it."


1 comment:

Becs said...

It's amazing, but the DMV I go to is actually efficient. Granted, I try to go there as early as possible on Saturday mornings.

I hope all this runaround ends quickly for you.