Showing posts with label frustration. Show all posts
Showing posts with label frustration. Show all posts

Monday, July 23, 2012

3582 Priorities

Monday, July 23, 2012

Reality is merely a consensus.

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Um, let's see. 

12 dead from shooting in movie theater in Colorado.  Remaining 59 injured likely to survive.  24-hour news coverage.  Flags all over US go to half-mast.

13 dead in truck accident in Texas.  Remaining 10 injured not likely to live.  Brief stories on news.  Everyone shrugs and makes comments about clown cars.  No mention of flags.

I don't understand.

By the way, there are places in the world where things like the theater shootings happen every day.  Many more places where they happen weekly.  We have no concept.
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Tuesday, July 03, 2007

1348 Penmanship Shmenmanship, Who Cares?

Tuesday, July 3, 2007

Rereading the previous post, I get a feeling of suppressed annoyance. It really has nothing to do with the credit card issue, because that has nothing to do with me.

It's penmanship.

And other idiocies.

Renewals aren't too bad - I stick a preprinted label on the form when I mail them out, so it's easy to figure out who sent it back with their check. Of course, there's always the three or four who don't return the form with their checks, or who for some unknown reason tear the top part, with the label, off. Duh? Why? There's always a few.

The real frustration comes from the new members. They fill out the form with their name, address, phone number, and email address.

Don't they realize that someone has to READ that thing? Is this a "1", or a "7", or a "9"? Is that an "o", or a "u", or an "a" ? And then there are the ones whose name is just a scrawl - I can't even tell how many letters there are, let alone what individual letters are. Of the 18 new members in this batch today, I had difficulty reading 12 of them. I could take the information off the checks for a few, or a preprinted return label on the envelope, but the rest I had to guess.

That really really bugs me.

Then there's the folks who put their full name and address on the form - and leave off the zip code. They don't know their zip code? They don't write or dictate their address very often?

I don't understand.

When I worked for The Company I often ran meetings where attendance was mandatory. I passed around an attendance form, and each and every time, I warned people that if I couldn't read their names, they would NOT be credited with attendance, and they'd have to go through it again. And yet, after every meeting, I couldn't figure out fully 20% of the names, even with the department lists in hand for comparison.

Idiots.

Yeah. I'm frustrated.
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1347 To the Museum

Tuesday, July 3, 2007

To the Maritime Museum volunteer gig this afternoon. I processed new member and renewal checks. The first half-hour was opening envelopes. The second half-hour was making copies of the forms and checks to leave on the accountant's desk. The last two hours was updating the membership info in the database.

I hate Lotus.

We found an "uh-oh" with the new dues payment forms. The museum wants to start accepting credit cards, so there's a space on the form for the type of card, the number, and a signature. No space for the expiration date. Cute. That's the letters I sent out last week, so this month we'll start getting payments we can't process. Real cute.

Well, that's the coordinator's problem, not mine. I refused to have anything to do with credit cards the first time it was proposed.
"We're going to start accepting credit cards for the dues, so you'll have to process them in the gift shop."
"No."
"Huh?"
"No. I won't do credit cards."
"Huh?"
"I don't want to do credit cards. If you want credit cards done, someone else'll have to do them. I've got more than enough to do now. I won't take on more."
"Oh."

Man, as a volunteer, you can pretty much dictate your terms. Lots better than being an employee!

The credit card machine is downstairs in the gift shop, and it's temperamental. Last week some woman bought like $45 worth of stuff in the shop, and the machine overcharged her card by fifty-some dollars. The volunteer on the register followed the printed instructions to cancel the transaction, then tried to refund the card, and nothing worked. She offered the woman a cash refund from the register, and the woman, tapping her foot impatiently, refused it. Small panic, phone calls made.

Hain't no way I'm touching that fool machine. Sounds like something a paid employee should do anyway.

No plans for tomorrow.

I guess I have to admit I did waste time yesterday. Absolutely no other person has been in this house in the past year. The place is a mess. When Roman picked me up to go Mass MOCA a few weeks ago, I was waiting outside for him. He asked if he could use my bathroom, and I said "No. We'll go to the diner." He was shocked, but nope, no one's seeing the inside of this house until I can clean up. I used to say it's cluttered, but at least it's clean clutter. Now the clutter is so bad, I can't clean.

Roman's house is a mess, too, stacks of paper on every surface and the floor, but that's different and ok. He lets me in his house (but nobody else, only me). He doesn't understand the difference. I said, "Well, when a man sees a woman's house all messy, he thinks, 'Yuck. She's a rotten housekeeper.' When a woman sees a man's house all messy, she thinks, 'Aw, so male. He needs a woman.' And that's a BIG difference."

So, tomorrow I move storage containers to the basement, and see if I can't get some order in one or two corners, at least.
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Tuesday, June 12, 2007

1300 Museum With Helper

Tuesday, June 12, 2007

They brought in a helper for me today. We had 60-some envelopes to stuff with membership cards, various letters, and premium gifts.

The coordinator said, "He's challenged, but he learns quickly." He's sweet, but it think it might have taken longer with him helping. I had him folding letters and putting them in the envelopes, and he was soooooooo precise! I was putting other stuff in the envelopes as he finished them, and stamping and sealing them. When we got down to the last four envelopes for today, I handed him the stamps and told him to put the stamps on those envelopes, and seal them.

He put the stamps on, then he went to the men's room. He took the first of the four envelopes with him. Duh? I heard the water running. When he came back out, the flap of the envelope was soaked, and he was frustrated because it wouldn't stick.

I licked and sealed the other three real quick, while he was waving that one in the air trying to dry it.

We got only 24 done.

One of them is covered in tape.

More to do tomorrow.
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Thursday, June 07, 2007

1289 More Museum Day

Thursday, June 7, 2007

Back to the Maritime Museum today, to process last month's renewals forms and payments. There's about 65 of them, and in three and a half hours I got through about 40. I'll have to go in tomorrow to finish.

I talked to the volunteer coordinator, Betty, about the envelope stuffing. She kept interrupting to object, and I got mad. I don't often snap, but this time I did. I told her to please shut up the hell up and hear me through to the end.

When I got to the end, she agreed with me. Wonder of all wonders. She said to write it all up and submit it to Russ. He may or may not have to take it to the Board.

It took me three hours to stuff 24 envelopes yesterday for the April renewals, and tomorrow or next week I'll have to stuff 65! And, when Betty took the 24 to the post office yesterday to mail them, because of the different premiums for the different membership levels stuffed into them, and the differing amounts of paper, every single one of them had to be weighed separately to calculate the postage.

But from talking with Betty, I learned that arguing "time" isn't going to get me anywhere. I'll have to approach it from a cost angle.

Many of the premiums are such that they probably get immediately tossed into the trash (the window decals, magnets, maybe even the notecards). And yet each of them does cost the museum some amount. Plus, postage has just gone up, and if gas prices continue to rise it will likely go up again, so mailing premiums that most people don't really want is an extravagance.

The two changes I'd like to make are to:
1) Consolidate the new and returning members' letters into one. No one will be offended if it's not personal. And...
2a) Do away with the premiums altogether. Betty says that the premiums are to encourage people to join, but really! No one is going to pay $50 for a "friend" membership just to get a randomly chosen refrigerator magnet with a photo of a lighthouse on it, when they can buy one in the gift shop for less than a tenth of that. All members get free admission, and a 10% discount on all merchandise and events anyway. What more do they need? If Russ or the Board insist on the premiums, then...
2b) Print up a paper coupon for inclusion in the envelope, which will allow the member to show his membership card and the coupon in the gift shop, and select a gift or a rebate appropriate to the membership level. If members want the premium, and live too far away to visit the gift shop, then they can request that it be mailed. That's still cheaper than mailing them in mass to everyone.

I have to go in tomorrow. And probably next Monday. When I have so much yard work and house work I should be doing. This is exactly the situation I wanted to avoid when I kept refusing any volunteer assignments with continuing responsibility!!!!!!

Unhappiness.

I didn't write it yesterday, but I came seriously very very close to saying "I quit", and walking out, when the data base was screwing up on searches again. NO STRESS ALLOWED!

I didn't, only because no one else knows the procedures, and I didn't want to leave them in the lurch.

Once I get this envelope stuffing situation under control (or determine that the powers that be refuse to recognize it as a problem needing fixing), I'm going to write up the procedures to be followed in such a way, with such clarity, that an idiot can pick them up in mid-month and follow them. Once those things are done,

the next time the stress starts

I will feel able to quit and walk out

without feeling the least bit guilty or worrying about what anyone thinks.

So there.
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Wednesday, April 18, 2007

1211 Tuesday and Wednesday

Wednesday, April 18, 2007

Yesterday I paid the estimated tax, filled the gas tank, shopped for groceries, wrote and sent a letter to old friend Danny to ask if he and his wife would be able to meet me for dinner while I'm at the Gathering in Maryland at the end of May, and went to Office Max to see if the laptop would be able to connect through their free WiFi. Bad news.

The hardware locates the wireless networks and even connects, but then I get an error message that it "cannot connect to the internet". Hercules, who had seen this two weeks ago, had said it looks like the hardware is ok, but the software, Windows or Internet Explorer, is screwing up. I guess I'm going to have to bite the bullet and make a call to service.

On the way home from Office Max I stopped at Wendy's. I had a craving for french fries. All I'd had to eat all day was oatmeal. I knew I needed real vegetables, too, so I bought a salad, which I brought home for later. But later I wasn't hungry, so it didn't get eaten. It's huge, so I had figured it would be good for two meals, yesterday's dinner and today's.

This morning I got up late, so I rushed to get to the museum by 1 pm to handle a backlog of memberships. When I got there, the door was locked, and there were no cars parked outside. The Rondout creek is over its banks and lapping against the museum foundation - I'm sure the basement must be flooded. I wondered if maybe that's why no one was there. Even if they're out for lunch, there should be a car or two there.

The road was blocked off just past the museum. It looks like all of lower Kingston is flooded.

I decided to walk around the Rondout district (higher ground) a bit, see what shops and restaurants are new. I ended up having lunch, pulled pork and salad, at the Ship to Shore. It's very fancy and gentrified now. Twenty years ago it was pretty much a beer, wine, and hamburger place. Mensa used to do a Yahtzee TGIF there every Friday. I can't see playing Yahtzee there now....

I wandered through a few boutiques ($40 necklaces On Sale! for only $200!!), and got back to my car at 3 pm, just in time to see the museum director pull in. She saw me and waved, but it was too late for me to start processing memberships, so I left.

I really truly hate being under pressure to get stuff done on any kind of schedule. I am determined to enjoy retirement. I have been very clear right from the beginning of this volunteer gig that I want to just show up when I can, and do jobs that always need doing, and are finished when I leave - like painting walls, cleaning floors, caulking windows, weeding flowerbeds, filling in at the cash register in the gift shop, setting up for events. I don't know how on earth I got talked into this membership thing. It's an ongoing responsibility with time requirements, which is EXACTLY what I didn't want! Someone, someday, is going to complain about the buildup in the "Membership ToDo" box, and I'm going to hand it to them and say, "You do it", and walk out and never return. No one can say they haven't been warned.

I refuse to give up my freedom for this.

Well, anyway, having eaten lunch in the Rondout, I don't want that salad in the refrigerator. Tomorrow is the Third Thursday Therapy dinner in Poughkeepsie. Saturday I'll be having lunch and dinner with The Man in NYC. So the whole salad will have to be eaten on Friday - if it's still good by then - but Friday I have to try for the museum again, and I hate to take it with me.

Damn. I do this all the time. Is it any wonder I hate schedules. It's WORK for me!
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